At MyEasyDrop, we strive to provide reliable and efficient parcel delivery services. However, we
understand that circumstances may arise that require a cancellation. This policy outlines the
guidelines and conditions for canceling delivery requests for both Users and Drivers.
1. User Cancellation Policy
Users may cancel their delivery requests under the following conditions:
1.1 Cancellation Before Driver Acceptance
• Users can cancel a delivery request at no charge before a Driver has accepted the order.
1.2 Cancellation After Driver Acceptance
• If a User cancels a delivery after a Driver has accepted the request but before pickup, a
cancellation fee may apply to compensate the Driver for any inconvenience.
• The cancellation fee will be displayed before confirming the cancellation.
1.3 Cancellation After Pickup
• Once a parcel has been picked up by the Driver, the order cannot be canceled. Users must
communicate directly with the assigned Driver or contact MyEasyDrop customer support
for assistance.
2. Driver Cancellation Policy
Drivers may cancel an accepted delivery request under the following circumstances:
2.1 Cancellation Before Pickup
• Drivers may cancel an accepted order before pickup if they encounter issues such as:
o The provided address is incorrect or difficult to locate.
o The User is unresponsive at the pickup location.
o The parcel is not ready for pickup.
o The package exceeds the Driver’s vehicle capacity.
o Safety concerns at the pickup location.
• Drivers must provide a valid reason when canceling a delivery.
2.2 Cancellation After Pickup
• Drivers are expected to complete deliveries once a package has been picked up. If an
emergency or unavoidable situation arises, the Driver must notify MyEasyDrop customer
support immediately to arrange an alternative solution.
3. Refund Policy
• If a cancellation occurs before a Driver accepts the request, the User will receive a full
refund.
• If a User cancels after Driver acceptance but before pickup, a partial refund may be issued,
deducting the cancellation fee.
• No refunds will be provided after the package has been picked up and is in transit.
4. No-Show Policy
• If a User is not present at the pickup location within a reasonable wait time, the Driver may
cancel the delivery, and a no-show fee may be charged.
• If a Driver does not show up for pickup within the agreed timeframe, the User may cancel
the request without penalty and receive a full refund.
5. Dispute Resolution
• In case of disputes regarding cancellations, fees, or refunds, Users and Drivers may contact
MyEasyDrop support for resolution.
• MyEasyDrop reserves the right to review and adjust cancellation policies based on
individual circumstances.
This cancellation policy is subject to change at the discretion of MyEasyDrop. For further inquiries,
please contact our customer support at info@myeasydrop.ca.